Abstract: UK military command and control infrastructure is undergoing significant change due to the deployment of systems such as Bowman, introducing a network-enabled capability to support command. This paper reviews how other organisations operate in a networked environment, taking two comparators, one civilian and one military. The civilian comparator was the UK-based motoring organisation, the Royal Automobile Club (RAC), which supports its emergency rescue activities with a Customer Management System, comprising a Microsoft Access database that structures each emergency call and provides an automated response, the aim being to use resources efficiently whilst minimising response time. The military organisation was that of the French Army who have developed their digitised capability incrementally over a period of 20 years. Although there are major differences between RAC and the French military in mission and role, both have incorporated into their command structure a bespoke Information and Communication System (ICS), with resultant benefits in situational awareness, and fast and effective response. The advent of the UK Defence Information Infrastructure (DII) should provide these same benefits and more when it is fully implemented.